Shipping on partycityus.shop is set in WooCommerce and applied at checkout. Orders with a merchandise subtotal of twenty dollars or more receive free shipping. Orders with a merchandise subtotal under twenty dollars are charged a ten dollar flat shipping fee. The threshold looks at the cart subtotal before tax. Free shipping replaces the flat fee when the cart reaches twenty dollars, so you do not pay both. The same rule is shown on the cart, on checkout, and on product pages so you can plan a basket before you pay. We ship to addresses in the United States. A complete name, street, city, state, and ZIP are required. P.O. boxes are accepted where the carrier allows them. After payment clears, the warehouse prepares the order. Most in-stock items leave within a few business days. Tracking is emailed when the carrier scans the package. Use the Track Your Order page with your order number and billing email if you need a status check. Carriers do not deliver on Sundays or federal holidays in most areas, which can add a day to the calendar. Weather, peak seasonal volume, and remote ZIP codes can add time. We are not able to reroute a parcel after it is in the carrier network except through the carrier’s own tools. If a package is marked delivered and you cannot find it, check with neighbors and the building office, then write to partycity@gmail.com so we can open a trace. Signature may be requested on higher-value cartons. Oversized décor, costume boxes, and balloon kits may ship in more than one carton; each carton can have its own tracking number. Helium is not included with balloon products unless a listing says otherwise. Address errors that return a parcel to the warehouse may require a reship quote. Gift orders still need a deliverable address. We do not offer cash on delivery. International shipping is not offered at this time. If an item is delayed because it is being restocked we will email the address on the order. You can cancel an unpaid cart at any time; once an order is packed, cancellation may not be possible. Shipping promotions other than the twenty dollar free-shipping rule, if any, will state their own dates and exclusions on the offer. The twenty dollar free / ten dollar under rule is the standing method on this store and is configured as a free-shipping method with a minimum amount of twenty dollars plus a ten dollar flat rate for smaller baskets. If both methods appear, the cart will keep free shipping when the subtotal qualifies. Questions: partycity@gmail.com, 833-380-5713, 100 Tice Boulevard, Woodcliff Lake, NJ 07677. Plan extra time for Halloween, graduation, and December weekends. If you need an order for a party on a specific date, checkout at least a week ahead when you can. Lost-in-transit claims follow the carrier’s window. Replacement or refund for a confirmed loss is issued once the trace closes. Split shipments do not add extra fees beyond the single cart shipping rule. Rural routes and Alaska or Hawaii addresses, when accepted, still follow the same twenty / ten dollar structure. We do not hide the fee in item prices; it is a shipping line on the order. Keep your confirmation email so customer service can find the record quickly. This page is the written shipping policy for partycityus.shop and matches the live WooCommerce zone.