Reach partycityus.shop by email at partycity@gmail.com, by phone at 833-380-5713, or by mail at 100 Tice Boulevard, Woodcliff Lake, NJ 07677. Send order numbers, SKUs, and photos when you write about a shipment so we can find the record quickly. Email is the fastest path for returns, address changes, and missing-piece claims. Phone hours follow ordinary weekday business time in the Eastern time zone. Please leave a callback number if you reach voicemail. For shipping questions, read the shipping policy first: twenty dollars and over ships free, under twenty dollars is ten dollars. For unused returns within fourteen days, read the returns page and then email us for an authorization. Track an existing order on the Track Your Order page with the order number and billing email. We do not offer in-store pickup through this website and we do not offer cash on delivery. If a listing looks wrong, include the product URL. If a package shows delivered and you cannot find it, check with neighbors and the building office, then email us so we can open a carrier trace. We reply to the address you used at checkout unless you ask us to use another one. Do not send payment card numbers by email. This contact page is for partycityus.shop customer service only. Social comments are not a ticket and may be missed. When you call, have the order number ready. When you mail a letter, include a return address and the order number. We look forward to helping you get balloons, costumes, tableware, and decorations to the door in time for the celebration you are planning. If you need access help on the website, mention the page URL and the device you use. If you need a copy of an invoice, we can email a PDF of the order. Large guest-count orders can be discussed by email before you check out so we can confirm stock on matching tableware lots. Thank you for keeping party dates in the subject line when time is short. We will answer as soon as we can with tracking, a return label plan, or a clear next step. The address above is the mailing address for this shop. Packages returned without a return authorization may be delayed. Use the email first and wait for the reply before you drop a carton at a carrier counter. We appreciate clear photos in daylight. We are here to make the checkout, the shipment, and the follow-up straightforward so your event table is ready. Save this page or the footer links so the phone and email stay one tap away on the day you need them.