Returns on partycityus.shop are for unused items in original packaging sent back within fourteen days of delivery. Start a return by emailing partycity@gmail.com with your order number, the items, and photos if a package arrived damaged. We will reply with a return authorization and the address to use. Unworn costumes with tags attached, sealed tableware, unopened favor packs, and décor that can be restocked are eligible. Opened costumes, used makeup, worn wigs, inflated or used balloons, cut banner kits, personalized cake toppers, and seasonal items that cannot be sold again are not eligible. A missing piece from a costume set can make the remainder ineligible. Refunds go to the original payment method after the warehouse inspects the return, usually within two weeks of receipt. Original shipping is not refunded unless the item was damaged in transit or we sent the wrong product. Return postage is paid by the customer unless we made the error. We recommend a trackable service and keeping the receipt. Items returned without authorization may be refused. Exchanges are handled as a return plus a new order so size and color stock can be checked live. If a parcel arrives crushed or wet, keep the carton and photograph the damage before discarding anything, then write to us the same day when possible. A replacement ships once the claim is approved and stock remains. Sale items follow the same fourteen-day unused rule unless the listing said the item was final sale. Gift purchases can be returned by the recipient for store credit in the amount paid, which we issue after inspection. We do not accept returns of goods bought from other websites or retail stores. Party dates do not extend the window; please try costumes on promptly over clothing. If we cannot replace an out-of-stock item from a warehouse error, we refund that line. Partial refunds may apply when only some units in a pack are missing. Chargebacks filed before you contact us slow the process; email first so we can locate tracking. This policy works together with the shipping policy. Questions: partycity@gmail.com, 833-380-5713, 100 Tice Boulevard, Woodcliff Lake, NJ 07677. Keep balloons away from heat during the return wait if they are still sealed. Do not tape directly on printed faces of packages you hope to restock. Fold garments the way they arrived when you can. We may refuse a return that shows wear, makeup, pet hair, or smoke odor. A restocking review is not a penalty; it confirms the item can go back into inventory. Once a refund posts, allow the card issuer several days to display it. Store credit, if issued, is sent by email and does not expire within a year of issue. This page is the returns notice for orders placed on partycityus.shop. It does not cover purchases made at unrelated retail locations. We update the text when warehouse rules change and the new version applies to orders placed after the update. Orders placed before an update keep the window that was published on the purchase date. Thank you for checking fit and quantity as soon as the box arrives so a return, if needed, still falls inside fourteen days.