How does shipping work. Orders of twenty dollars or more ship free. Orders under twenty dollars have a ten dollar shipping charge. The rule is set in WooCommerce and shown on the cart, checkout, and shipping policy. Where do you ship. We ship inside the United States when a full street address is provided. How long does a package take. In-stock items usually leave after payment clears and then follow the carrier calendar. Tracking arrives by email after the first scan. Can I pick up in a store. This website is for shipped orders. There is no in-store pickup button on checkout. How do I track. Open Track Your Order and enter the order number and billing email, or use the carrier link in the shipment email. What is your return window. Unused items in original packaging may be returned within fourteen days of delivery. Opened costumes, used balloons, and goods that cannot be restocked are not eligible. Email partycity@gmail.com to start. Do you offer cash on delivery. No. Payment is completed at checkout. How do I contact you. Email partycity@gmail.com, call 833-380-5713, or write 100 Tice Boulevard, Woodcliff Lake, NJ 07677. Do balloons arrive inflated. Balloon products ship flat unless a listing says otherwise. Helium is not included. How do costume sizes run. Use the size notes and options on the product page and measure before you add to cart. Photos show the design; fabric stretch varies by piece. Can I change an address after I pay. Write immediately. If the warehouse has not packed the order we will try to update it. After a label prints, changes go through the carrier and may not succeed. Do you price match. Listed prices on this site are the prices we charge. Coupons apply only as written. How do filters work. Collection pages can narrow by category, price, and attributes that exist on the imported products such as color or size. Empty filters are not shown. Is guest checkout allowed. Yes. You can also create an account to store addresses. What if an item is missing from a box. Photograph the packing slip and the open carton and email us the same day when you can. We will ship the missing piece or refund that line. Can I order for a date next week. Check out as early as you can and read the shipping policy. Peak Halloween and December weeks move slower. Do you sell gift cards. Not at this time. How are taxes handled. Tax is calculated on the shipping address at checkout. Which payment methods appear. The checkout shows the methods enabled on this store; complete payment there. Why was my order split. Larger décor and costume boxes sometimes ship in more than one carton, each with tracking. How do I use a promo code. Enter it on the cart or checkout field. It will not stack unless the offer says so. Who sees my data. Read the privacy policy. We do not sell personal information. What if the site shows an item that later cannot ship. We will email and refund that line. Still stuck. Write to partycity@gmail.com with the order number and we will follow up. These answers describe partycityus.shop only. Retail locations not connected to this checkout have their own rules. We update this page when shipping, returns, or contact details change so the text stays aligned with the live cart. Keep your confirmation email; it is the fastest way for us to find the record. If a tracking page sits on label created for several days, wait for the first scan, then contact us if it still has not moved. We are glad to help before the party date if you write early.